Refund policy

Domestic Returns

We offer free ground shipping for all returns and exchanges in Germany.

If you have questions about your return or want to exchange an item you can contact us at info@levoine.com.

 

International Returns

Return shipping from outside Germany must be covered by the customer. Please get in touch with us at info@levoine.com for information on the return shipping address and what to include in the package.

 

Please return the good to:

L'Evoine Riding GmbH

Stilwerk

Grünstraße 15

40212 Düsseldorf

Deutschland

Can I exchange an order?

If you wish to exchange your order, just let us know what product you would like instead when you reach out to info@levoine.com. We will send out the package as we have received the original product. If the new purchase is greater than the original, we will need you to provide payment for the difference. If the new product is less than the original, we will refund the difference.

 

What is the exchange and return policy?

All returns must be processed within 14 days of receiving the order. You will be refunded in full to your original form of payment. International exchanges must cover the cost of the return shipping of the original product as well is the shipping costs for the new product.

 

What can I do when I received a defective product?

If any items exhibit a defect please don’t hesitate to contact our customer service at info@levoine.com for help.

 

How long does it take to receive my refund?

When we have received the items in their original condition, we immediately start processing the refund. It may take 4-6 business days until the amount is refunded to your account.

Once we receive your package, we will process your return within 2-3 business days.

Refunds will be made in the form of the original payment where the same credit card used for purchase will be credited with a refund. While we process returns within 3 business days from the day we received the items, card refunds may take up to ten business days for your bank to complete, depending on their processing time.

If you return an item from outside the EU, L’Evoine will refund the original amount paid minus the original shipping cost. The full amount will be returned if the order is in excellent condition (as described above) and if the customer paid for return shipping.